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When you work for Disney, you are not an employee. From the day you start until your last day, you are known as and referred to as a cast member. It doesn't matter if you are a janitor or a ride attendant. Serving beverages or making apparel for the fans.
2.
A cast member has to know everything! No matter who you ask or what you ask at a Disney location, the cast member is not allowed to say, "I don't know" ever! If a guest ever asks a question the cast member doesn't know, they have to pick up their phone and get a hold of a Disney operator who will be able to direct them to the answer.
3.
Cast members are not allowed to shave their eyebrows. Men's hair cannot extend over their ears or the collars of their shirts. Women's hair must be neatly brushed at all times. Braids are allowed but beads are not.
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4.
A cast member playing a specific character must learn the autograph perfectly. This is to ensure that no matter what day you meet a Disney character, the autograph will always be the same. It doesn't matter who's in the suit, they all practice the exact same autograph so the experience will be the same.
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